The influence of internet in our everyday lives is undeniable, but the role of mobile devices is just as impressive, having in mind the fact that the study shows the mobile has urged 70% of US-based companies to transform their business and user experience.
Hence the rise of mobile marketing, as a branch of marketing focused on promotion and customer acquisition through mobile devices. Mobile marketing requires creating seamless user experience by optimizing your website and thinking about responsive design, and this has become one of the most important tasks companies have to focus on.
As a company representative, you are already aware of how leveraging your presence online is important, but here are some strategies to help you generate leads through mobile marketing.
When creating call-to-actions (CTAs) you should have in mind that mobile devices will load the page differently, and this will affect user experience. Instead of going overboard with the design and creating content-rich landing pages, try to keep it simple. Simpler design of the landing page on a mobile device has proven to be more effective, as the screen itself is much smaller than a computer screen. Therefore, provide the necessary information only, and pay attention to the CTA button. Make sure it is large enough for users to tap on, and make sure the text on the button is not too long, as otherwise, the users might have difficulties reading it.
Optimized content for mobile devices
When thinking about mobile optimization, you should start by analyzing the behavior of mobile users. The users reach for their mobile device when they need specific information, and they need the answer fast. Regardless if they are waiting for a bus or at the dentists’, the users usually have a couple of minutes to find the information they need. It is also known that mobile users are very impatient, which means that they will wait a couple of seconds for a page to load before they quit the page. Finally, most mobile users will not bother themselves going through the entire content on the page, rather they would only scan the text in order to find the information they need.
This pattern in user behavior helps you determine what optimized content for mobile devices means – it is simple, fast, and it provides useful information. Make sure the page is not heavily populated with content, banners, and other possible distractions, as users will prefer simpler design. Use headings, highlight the key points of the text and make sure your content is easy to digest. All of this, compiled with fast and responsive page creates positive user experience and helps you generate leads.
Clickable phone number
As opposed to PC consumers, mobile users are likely to take action. For example, if a user is searching for the best coffee in town on the mobile device, this usually means that the person is planning to have coffee in the next hour or two. The same goes for other brands or industries, users need information about a product or service quickly, as they are going to take action.
This is the reason why you should make your phone number clickable. When the user visits your website and finds the information he needs, you should make it easier for him to reach you by allowing him to tap on the phone number and instantly call you. Otherwise, the user will have to copy and paste the phone number, or even memorize it in order to be able to dial it. This takes much more time and effort, and time is something which most mobile users are not willing to waste. User being ready to get in touch with you is the user who is most likely to become your customer, which is why you should consider this as a great opportunity to generate a lead.
Progressive profiling is a technique used with form filling, where the system gradually collects information and learns about user preferences. This means that you can keep your forms short, as you avoid repeating the questions. Even though you might be tempted to learn as much about the consumer through all sorts of questions, it is known for a fact that the shorter forms have much better conversion rate. Using this type of forms, you can add a couple of new questions each time, as the system already gathers the data from the previously filled in form.
In the same time, learning more about the user preferences helps you deliver more personalized experience and thus provide relevant content, which is more likely to convert and help with lead generation.
Coupons and discounts
Coupons are a well-known strategy in lead generation, and expansion to the mobile market has simply transferred the platform through which the coupons are redeemed. Businesses have been very creative with strategies to use mobile devices to promote their business and generate leads. Some of them offer coupon codes or loyalty discounts, while other businesses give away something in return for a check-in, like, or review on social media. Therefore, a diner might be offering a free milkshake for the users who check in using Foursquare, as they know this will help with boosting the exposure on this social network. Mobile users have a habit of browsing the social networks for recommendations, suggestions and information about the places they wish to visit. Business can leverage this opportunity, and offer bonuses, gifts or discounts for those users who post reviews or ratings on social media. User reviews are known to be much more effective than ads.
Coupons and discounts are always a win-win strategy for both parties. Consumers get more value for their investment, while companies drive different actions on social media spreading the reach and brand awareness while at the same time making their products more fun and approachable.
In the end, it all comes down to understanding your business, its demands and opportunities, because this is what helps you choose and apply strategies that will benefit your company the most.
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